MediaFunnel – Simple Social Media Care #webcare
MediaFunnel is a Social Media care tool for managing the posting on Twitter and Facebook. Like Hootsuite it’s possible to assign responses or respondents to messages and queue up future messages. Integrated into MediaFunnel is also SalesForce Tweet to Leads, which makes it possible to use Tweets and turn them into Leads, although this feature doesn’t seem to be well documented.
Other than this it is a simple tool with a simple interface, and a fair amount of power.
They will be releasing a new version soon, although I haven’t see it I will probably be posting more about them soon. The paid for version includes Brand Monitoring and Alerts.