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General Musing

blaze your trail

Archive for the ‘mail’ Category

[email protected] #mail

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Hi,

We are sending you this information with a link to our website, but we won’t allow you to send us mail.

This mail was generated.

Bite me,
A. Company

I get mails like this all the time, a nice little form letter telling me that if I want to communicate with the company I must conform to their methods of communication. This is much like the companies which force me to call an expensive number to air one’s grievances, they have email yet they won’t allow me to use that method to initiate contact.

Why do they do it?

Obviously not just to irritate me, they have a procedure that allows them to track issues and have a customer support representative to handle the complaint. As soon as it’s in their CRM they suddenly can use mail, when it suits them, and these can be processed by their CRM.

What many companies forget is that when I am contacting them I am doing them a service, I am helping them to make their product better. So when they make it difficult for me to help them, they are making their product less valuable. There are many companies out their who perform their task cheaper and as badly as they do, where they can make the difference is to add value to their product that exceeds the value of just the product. It’s natural that this is paid for, and this cost should be included in the cost of doing business. The customer service lines that charge me 50 cents for every minute are saying:

“You call is not important to us! To get the service you are entitled too under our agreement and are paying for we will charge you more.”

Not as bad are the no-reply mails, although they are saying:

“We this what you have to say is important, but not so important that we should be inconvenienced.”

And as sheep we accept this rather than voting with our wallets.

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Written by Daniël W. Crompton (webhat)

August 30, 2009 at 12:32 pm

Posted in business, mail, risk

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Merging Duplicate Contacts #mail #dedup #addressbook

with one comment

I’ve been struggling with removing/merging duplicate entries from my address book with a commercially available tool for some time. I could just write one, and I still might. Until then I’ll list the ones I’ve tried and

Plaxo doesn’t de-dup for free, and they have difficulty with an address book which has more than 10000 entries, even though a good part of them are duplicates. An ad

also doesn’t do it very well, I can download my address book and upload it again and have it add most of the enrties for a second time.

is much worse as a storage place, as it ignores all the users who I am not connected to on LinkedIn. And I have too many connections who have populated important fields, such as Name or Title with SEO data or mail addresses.

There are a number of simple commercial script which should do what I need, but I expect that it’s little better than the scripts I’ve written to do a contact merge.

Finally advised me to have a look at Apple‘s MobileMe, although yesterday I was getting the following message:

mobileme

So I guess I’ll have a look at it tomorrow.

Any other suggestions?

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Written by Daniël W. Crompton (webhat)

July 25, 2009 at 7:33 pm

Google Apps for CrackBerry #blackberry

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I had a discussion this afternoon with a friend, she said that it would probably take a week to explore all of the googleverse. I obviously disagreed and said it would probably take closer to a month.

I was having trouble with synchronizing my CrackBerry and my calendar, and wanted to use some application to sync it, and I found Google Sync for your BlackBerry phone. Somehow it seems that Google uses something different for connecting to the Internet over all their applications. Both the GMail and the Google Calendar applications give me network not available, I have a similar problem with Opera Mini and FaceBook. Yet my GTalk works. AFAIK it’s something with http(s) connections.

I decided against reverse engineering.

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Written by Daniël W. Crompton (webhat)

July 31, 2008 at 10:23 pm

Are you using CrackBerry?

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I found this on BlackBerry Review, a short survey for Project CrackBerry, a London School of Economics research project which aims to study the impact of push-mail technology. You can do to Admit your Addiction to your CrackBerry in the survey.

I know I’m addicted!

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Written by Daniël W. Crompton (webhat)

July 22, 2008 at 5:13 pm

Posted in mail, mobile

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Gmail broke themselves

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In this article they are happy about Gmail removing a standard feature, Gmail No Longer Auto Adds Contacts – Finally!. I’m not too happy about this, I use this feature to quickly add the people to my address book.

Still haven’t found something to fix this.

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Written by Daniël W. Crompton (webhat)

July 19, 2008 at 6:21 pm

Posted in mail, risk

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CrackBerry POP3 & IMAP4 (Part 2)

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So I came to the logical conclusion, there is something wrong with my CrackBerry. I installed and this didn’t seem to work either.

I think I might need to get my CB fixed. The little rollerball is broken, so I can get that fixed. In the mean time I can’t post to Facebook or WP from my phone, so that means less updates. Sorry…

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Written by Daniël W. Crompton (webhat)

July 19, 2008 at 6:18 pm

Posted in mail, mobile

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CrackBerry POP3 & IMAP4 (Part 1)

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I had a enterprise CrackBerry account, sadly I don’t have a BlackBerry Enterprise Server to go with it at the moment. So I wanted to set up POP3, IMAP or Gmail to be retrieved. I tried out a couple of tools which should enable this on my Enterprise CB.

I tried Tiggit. What can I say? It didn’t work. What do you use?

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Written by Daniël W. Crompton (webhat)

July 18, 2008 at 5:55 pm

Posted in mail, mobile

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