Posts Tagged ‘fail’
I have a confession, I am a former software vendor, I’ve worked for software vendors as a consultant, and I’ve been guilt of delivering a solution which didn’t work as advertised. This is sadly an all too common occurrence which can be due to many things which I will not be discussing here. Here I will identify some of the common pitfalls that all vendors face, and what can be done to reduce and mitigate the risks these pose.
Failing gracefully is one of the most important things, whether it is your responsibility or not ultimately customers believe it is your responsibility to perform in extraordinarily difficult situations. Some companies forget this and force their view and ideas of the world on their customers, that’s one of the quickest ways to turn customers into ex-customers.
I was inspired when I was at a customer site checking my Google Reader and selected Little Gamers, which is considered profanity according to the content filter, and received the message below. I could see the item in Google Reader when I used https rather than http to access Google Reader, although the cartoon was obviously blocked due to the content filter.
This is a fine example of failing gracefully.