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Posts Tagged ‘instant

Customer Satisfaction – Instant Feedback #geolocation

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Last year I was so happy to see this instant feedback for the toilets at Schiphol I thought about the ways in which I give instant feedback for a job done. I send the occasional Thank You card, and on occasion hand deliver them to the person in question. This is not instant. How can I give somebody instant feedback?

In a food service establishment, such as a café or restaurant it is customary to leave a tip, for shops this is not as customary and it still only allows the employee to see the appreciation for the service performed. Location based recommendations with a geolocation service, such as foursquare, is ideal although this is unlike a tip that it only promotes the establishment and there is no feedback loop within the establishment. Service cards or books, a mainstay of hotels and small catering services also don’t entirely cover it. And naturally this example has price as the prohibiting factor.

How would you get instant on- and offline?

Image source: me

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Written by Daniël W. Crompton (webhat)

January 5, 2012 at 7:13 pm

Posted in business, business, social

Tagged with , ,

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